Ryanair, today (08 June) welcomed the recent ruling of the Barcelona Court of Appeal regarding the damage caused by Online Travel Agents (OTAs) to Ryanair and our customers. OTAs have no commercial agreements with Ryanair and are not authorised by Ryanair to sell our flights.
The Court affirmed the first instance decision which rejected ACAVE’s (a Spanish travel agencies association) criminal complaint against Ryanair and found that Ryanair’s statements on OTA’s damaging practices are true and supported by extensive documentary evidence. Specifically, the Courts found that it is standard practice for OTAs to overcharge customers by applying ‘service charges’, and that some OTAs frustrate Ryanair’s direct communications with customers and block refund payments by not providing Ryanair with the customer’s correct details.
Ryanair’s Dara Brady said:
“We welcome this Court ruling which definitely upholds Ryanair’s right to raise awareness about the damage OTAs cause to Ryanair’s image and Ryanair’s customers by overcharging them, frustrating our ability to contact them directly with important flight updates and blocking refunds they are entitled to.
We encourage all customers to book their flights directly on the Ryanair website or app to access the lowest fares and direct customer services. Customers should look out for the Ryanair Verified Seal to ensure they are booking directly with Ryanair and getting the best value and service.”