Cyprus Airways deeply regrets the changes experienced in the past
weeks and wishes to inform our valued customers and partners of
necessary adjustments to our flight schedule have been completed.
These changes were due to unforeseen delays in the delivery of our new
Airbus A220 aircrafts. Originally, these aircraft were scheduled to join
our fleet in time for the peak summer travel season at the end of May.
However, delivery has been postponed, impacting our planned
operations.
Despite our proactive efforts to mitigate the impact of this delay,
including seeking alternative solutions with ACMI and collaborating
closely with the Travel Agents , the current situation has compelled us to
adjust our schedule. We recognize that these changes may have causes
inconvenience and frustration, and we sincerely apologize to all affected
passengers.
Details of the Schedule Changes:
Affected routes saw adjustments primarily in the form of reduced
flight frequencies rather than complete cancellations.
We focused these reductions on routes with alternative travel
options to minimize disruption.
All impacted customers have received notifications with available
alternatives, including options to rebook on different flights or
request a full refund.
Our customer service team is committed to assisting every affected
passenger through this period. We are offering several options to ensure
flexibility and convenience:
Rebooking on alternate Cyprus Airways flights.
Full refunds for those who prefer to cancel their travel plans.
Additional customer support representatives will be available to
handle inquiries and provide assistance promptly through:
callcentre@cyprusairways.com
Cyprus Airways remains dedicated to providing a high standard of
service. We are working tirelessly with lessors to expedite the delivery of
the A220 aircraft and are optimistic about enhancing our fleet and
service offerings soon. We are confident that the introduction of these
advanced aircraft will significantly improve our operational efficiency and
passenger experience.
We understand the trust our customers place in us when they choose
Cyprus Airways, and we are deeply sorry for any inconvenience caused
by this disruption. Our team is committed to minimizing the impact on
your travel plans and ensuring a swift resolution to this issue.
We appreciated your patience and understanding during the past weeks
and look forward to welcoming you on board our flights soon.
For further updates and assistance, please visit our website or contact
our customer service team.
Thank you for your continued support.
Sincerely,
Cap. Andreas Georgiou
COO & Accountable Manager, Cyprus Airways
