Singapore – Scoot has been awarded the Diamond status in the APEX Health Safety powered by SimpliFlying global audit of airlines, becoming the first low-cost carrier (LCC) in the world to be accorded this highest attainable standard.
The audit was jointly conducted by the Airline Passenger Experience Association (APEX), one of the world’s largest international airline associations, and aviation strategy firm SimpliFlying. Assessing the health safety measures adopted by Scoot in response to the Covid-19 pandemic against a 58-point checklist across 10 stages of the customer journey, the review spanned check-in and other pre-departure processes, inflight measures as well as postflight.
Only airlines that reach hospital-grade standards of health and safety, scoring at least 200 points above the baseline Gold standard, are awarded the Diamond status. The standards are based on independently verified, validated, and certified airline health safety measures.
Campbell Wilson, Scoot’s CEO, said, “Scoot is committed to providing customers with the highest level of confidence when they travel. Since the start of Covid-19, we have enhanced procedures and implemented measures across the customer journey, ranging from increased cleaning and distancing, deploying contactless check-in and inflight ordering, and trialling of digital pre-departure test verification tools amongst other initiatives. Scoot is proud to be the world’s first LCC to receive the highest Diamond status, and we’re heartened by this affirmation of our efforts to safeguard the health and safety of our customers and staff.”
“Scoot’s leading steps for health safety including safe distancing measures in place across the customer journey and provision of care kits demonstrate the highest level of passenger care,” APEX CEO Dr. Joe Leader stated. “For the dozens of customer-centric steps taken in the care of travellers, we are honoured to award Scoot the Diamond status of the APEX Health Safety powered by SimpliFlying.”
“Scoot has raised the bar for health and safety among LCCs by being the first LCC in the world to certify for a Diamond standard. Measures such as vaccinating all front-facing staff, adjusting its onboard services to a contactless one that can be accessed from one’s personal devices, and coming up with a 24/7 running Covid-19 risk assessment framework make the airline stand out among others,” said SimpliFlying CEO Shashank Nigam. “Taking these above and beyond measures in ensuring health safety will help Scoot bolster trust among travellers,” he added.
In an airline safety rating by Airline Ratings, an international airline safety and product rating review website, Scoot also scored a full seven stars in both safety and Covid-19 compliance.
The safety rating system considers factors such as the airline’s fatality and incident records, audits from aviation governing bodies and leading associations, as well as the airline’s compliance with international Covid-19 standards.
 Except where physical documentation is required by local regulatory authorities.