Many Sabre clients were unable to connect to its airline reservation system for about two hours, causing several airlines to have to manually check in passengers for domestic and international flights.
The global computer reservation system crashed Monday night, impacting hundreds of airlines and airports around the world and causing flight cancellations for hundreds of thousands of travelers.
“Sabre customers were unable to connect to our system for a period of time this evening,” spokesperson Nancy St. Pierre said in a statement issued early Tuesday. ”We apologize and regret the inconvenience caused. “
The outage began around 10:45 p.m. CDT, according to American Airlines. St. Pierre said systems were coming back online around 1:15 a.m. Fort Worth-based American confirmed the outage impacted its operations as well and said its systems were coming back online around 1:30 a.m.
Sabre Holdings said early Tuesday it did not know what caused the problem. At least one carrier that was affected, Alaska Airlines, had this to say:
“Thanks for your patience this evening,” the carrier said via Twitter. ”Systems back up, but delays remain from earlier outage. We’ll fully investigate this issue with vendor.”
At DFW Airport early Tuesday, passengers arriving from international flights at Terminal D told us they hadn’t been affected by the outage.
In its online media materials, Sabre Holdings reports its software system puts more than 500 million passengers on planes each year. In addition, the company says it connects some 370,000 travel agents and provides reservation service for 93,000 hotels, 27 car rental companies, 50 rail providers and 14 cruise lines.
Source: dfw.cbslocal.com
