Ryanair today (4 Mar) released its March OTA Pirate survey, which exposed eDreams as the No.1 OTA Pirate, overcharging customers by a rapacious 135% (€23.50) for a reserved seat that costs just €10 on Ryanair.com. This is the second time that eDreams has been named OTA Pirate of the Month, having previously been shamed by Ryanair’s Jan survey for overcharging consumers by 125% for a reserved seat.
Ryanair continues to campaign for all consumers to be protected from OTA Pirate scams, overcharges, and invented charges, and calls again on UK and Spain Govts and EU consumer agencies to take action to stop OTA piracy and consumer rip-offs.
Ryanair’s Dara Brady said:
“This month we have a repeat OTA Pirate of the Month as our March survey exposes eDreams as the biggest OTA Pirate scammer in March, overcharging unsuspecting customers by a scandalous 135% (€23.50) for a reserved seat that costs just €10 on Ryanair.com. Meanwhile, Opodo continues to price gouge its customers with overcharges of 129% for a 10kg bag that costs just €23.84 on ryanair.com. Opodo is also charging a “premium” fee of €17.99 – a “service” that does not exist, and Gotogate.com charge a fraudulent €65 for a “refund” fee on a non-refundable Ryanair ticket.
It is unacceptable that despite these OTA Pirates repeatedly overcharging and scamming unsuspecting consumers, their UK and Spanish Govts and EU consumer agencies have still not taken any action to protect consumers from these OTA Pirate scams. Ryanair will continue to campaign against these OTA Pirates, exposing their digital piracy and overcharging scams and will continue to call for these OTA Pirates to be outlawed and their anti-consumer scams ended.”
OVERCHARGES |
||||
PRODUCT |
OTP PRICE |
RYR PRICE |
OVERCHARGE |
|
eDreams |
Res. Seat |
€23.50 |
€10.00 |
+135% |
Opodo |
10kg Bag |
€54.56 |
€23.84 |
+129% |
INVENTED CHARGES |
||||
Opodo |
“Premium” Fee |
€17.99 |
€0 |
– |
Gotogate |
“Refund” Fee |
€65.00 |
€0 |
– |
eSky |
Change Fee |
€73.30 |
€45.00 |
+63% |