Αρχική Airlines News New customer services: Air France’s mobile innovations

New customer services: Air France’s mobile innovations

Celestyal Cruises

Air France’s Airbus A380world first: Air France Connect, a new customer information service in case of irregularity
. http://mobile.airfrance.com, a website and apps to manage your trip from A to Z on your smartphone

A few days ago, Air France introduced two new free services which use the latest in mobile technology:

. “Air France Connect“, a new exclusive free service, without subscription or membership, informs customers of changes and irregularities concerning their trip. Air France and KLM are the first airlines to offer such an extensive proactive information service to all passengers on their entire network.

. A mobile website and apps enabling customers to purchase tickets and manage their reservations directly on their mobile phone.

Air France Connect: keeps you informed in real time

Using the mobile phone number and e-mail address customers give when booking their ticket, Air France will inform them from 14 days before departure either by phone, text message or e-mail of any cancellation, delay or change of boarding gate or, after take-off, of any delayed baggage delivery. This service is free of charge and will initially be available in 8 languages.

The Air France mobile website: I can do everything with my smartphone

With over a million visitors every month, the mobile website (http://mobile.airfrance.com) and the free mobile apps dedicated to iPhone, Android and Blackberry users enable customers to purchase tickets, manage their reservations, consult updated flight information in real time, get answers to questions and access their Flying Blue account details.

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