Singapore Airlines (SIA) and Scoot, the two passenger airlines within the SIA Group, have been awarded the highest 5-Star rating in the Skytrax Covid-19 Airline Safety Audit. This follows a comprehensive assessment of their health and safety measures for customers and staff across the entire travel journey. Scoot is also the first low-cost carrier in the world to get this 5-Star rating from Skytrax.
Skytrax evaluated over 190 safety and hygiene protocols at SIA and Scoot during the audit. This included cleanliness at the airport and on board flights, social distancing measures, usage of face masks and sanitisers, and other hygiene improvement systems. These were then certified based on a professional and scientific investigation of the airlines’ standards.
The Skytrax 5-Star Covid-19 Safety Ratings are the latest recognition of the SIA Group’s industry-leading response to the Covid-19 pandemic. SIA and Scoot have implemented wide-ranging measures to enhance customer and staff health and safety, and ensure the highest level of care, across the end-to-end journey. They have also introduced innovative digital solutions to enhance the travel experience, mitigate risks of Covid-19 transmission, and reduce friction for customers.
Mr Lee Lik Hsin, Executive Vice President Commercial, Singapore Airlines, said:
“The 5-Star rating from Skytrax is a welcome recognition of our unwavering commitment to this goal. SIA has long been recognised for our industry-leading products and award-winning customer service. Today, world-class health and safety standards are also an integral part of our brand promise as we gradually rebuild our network and welcome customers back on board our flights.”
Mr Campbell Wilson, CEO of Scoot, said: “We are proud to be the first low-cost carrier in the world to be awarded the 5-Star rating by Skytrax. This achievement affirms the commitment and hard work of our employees through this challenging period, and provides our customers with additional reassurance.”