Ryanair today (04 Dec) released its monthly customer service statistics, showing that 98% of November flights arrived on-time.
In an era when customer confidence needs to be restored in air travel, as Europe’s no. 1 airline, Ryanair continues to ensure they meet their customers’ needs and expectations. The ‘Rate My Flight’ customer experience survey for November indicates that 92% of 23,000 respondents rated their flight ‘Excellent / Very Good / Good’, as well as high ratings emerging for crew friendliness (94%), onboard service (93%), range of food & drink (86%), and boarding (90%).
Having introduced a new set of guidelines when air travel re-commenced on 1 July that protect the health of customers and crew, Ryanair is keen to create awareness of these health measures undertaken on all flights, on every aircraft and in each market in which they operate.
Rate My Flight Excell /V Good / Good
Customer Experience 92%
Crew Friendliness 94%
Onboard Service 93%
Food & Drink Range 86%
Boarding 90%
Ryanair’s Dara Brady said:
“Ryanair Group Airlines carried 2m customers in November, and we are pleased that 98% of our flights arrived on time.
Daily disinfectant measures, mandatory face masks and contactless initiatives are enforced to ensure our customers feel confident when flying with us.
We’re delighted that 92% of customers surveyed (23,000), who have been flying with our new health guidelines, rated their Ryanair flight in November as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email”.
