On board Lufthansa aircraft, the Skytrax rating system singled out the superb comfort of the First-Class cabin with ergonomically contoured seats, which convert into a fully flat,
two-metre long bed. Top marks also went to Lufthansa in-flight entertainment, which offers movies in up to eight languages, a variety of TV and radio channels as well as a selection of CDs and audio books. Additionally, Skytrax awarded outstanding marks to Lufthansa’s First-Class cabin staff for their onboard service quality, which had lent an added note to the 5-Star rating and which had shown marked improvement over the past twelve months.
On the ground, the First-Class Terminal in Frankfurt scored 5-Star ratings across many of the assessment categories. Aside from exclusive service from personal assistants for HONs and First-Class passengers from a greeting on arrival at the airport through to check-in for their flight, the dedicated Terminal won acclaim for its comfortable armchairs and sofas as well as other amenities including quiet rooms with daybeds. A separate cigar lounge, spacious bathrooms offering high-quality toiletries as well as an extensive choice of hot or cold meals, cocktails and fine wines contributed to Skytrax top-tier ranking.
“This gratifying award with top marks is the impressive confirmation that our First Class belongs to the top rank worldwide,“ observed Dr. Reinold Huber, Senior Vice President Product & Marketing. “Our passengers are delighted with our best class, and the Skytrax rating encourages us to make the exclusive First Class passenger experience with new ideas and additional offers on board and on the ground even more appealing.”
The quality analysis was conducted by the Skytrax research institute which specialises in rating airline products and service standards. At each airline, it scrutinizes widely diverse aspects related to customer satisfaction and service quality. Besides an airline’s onboard product, the study looks at all areas of an airline’s product and service standards on the ground. Skytrax introduced its independent, yearly star-ranking programme in 1999.